N°	Service/Goods	Requirement to obtain service/goods	Cost	Time frame/ Timelines
1	Contracting seed growers	Signing agreement form	Free	Within 60 days
2	Leasing of Land for seed production	Signing agreement form	Free	30 days
3	Preparation for seed crop registration	Crop progress report	Free	21 days after planting
4	Seed intake from growers	Maize collection note from contracted growers	Free	1 day
5	Clean seed Report	Warehouse declaration form	Free	7 days
6	Payment to contracted seed growers	Relevant supporting documents submitted	Free	Within 45 days from date service delivery
7	Resolution of Customer Complaints	Verbal or written complaint	Free	14 Days
8	Seed order deliveries	Order Form	Free	24 Hours
9	Seed Merchants Recruitment	Application Form, Business Certificate	Free	2 days

 

“COMMITMENT TO COURTESY AND EXCELLENCE IN SERVICE DELIVERY”

For any service that doesn’t conform to the above to the above standards or any staff who does not serve up to commitment to courtesy and excellence in service delivery should be directly reported to: